Improving Customer Service


Improving Customer Service

Skills for Security’s 5 day improvement of Customer service skills training will help individuals to understand who their customers are, what their customer expectations are, how to provide effective customer service and how to improve customer satisfaction all aimed at improving business outcomes.

Units within this course:

  • Communicate effectively with customers
  • Contribute to effective customer service
  • The customer service experience
  • Apply legislation, regulation and organisational procedures for customer service


Courses can be delivered at YOUR PLACE OF WORK. Contact Skills for Security to find out more.

Course dates

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