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Benefits for the business:

  • Upskill staff members, and potentially make them healthier with fewer adverse health concerns stemming from poor diet choices.
  • Increase teamwork and morale as staff become more aware of how to communicate effectively and support colleagues
  • The course offer can be used as a staff benefit or as part of a development scheme
  • I• Increase the health, safety and security of the workplace as the course covers this.

Benefits for employees:

  • Gain a nationally recognised qualification
  • Enhance both personal skills and professional development – and encourage healthier lifestyle choices.
  • Courses are delivered as distance learning, allowing learners to choose when and where to study
  • Personal tutors are assigned to ensure learners have the support needed.

CACHE Level 2 Certificate in Understanding Nutrition and Health

Many of the influential factors on obesity can be controlled by the individuals themselves and this course aims to help people learn how. This is a fantastic qualification for employees wanting to recognise the importance of a healthy lifestyle and enhance their knowledge and understanding of a balanced and nutritious diet.

Many of the influential factors on obesity can be controlled by the individuals themselves and this course aims to help people learn how. This is a fantastic qualification for employees wanting to recognise the importance of a healthy lifestyle and enhance their knowledge and understanding of a balanced and nutritious diet.

Course content

Unit 1: Principles of customer service and delivery

This unit provides learners with a fundamental understanding of customer service. Learners will also develop knowledge of legal and ethical requirements that relate to customer service and maintaining customer service information. This unit also covers the importance of managing customers’ expectations.

Unit 2: Understand customers

This unit will develop learners’ knowledge of the different types of customers. Learners will gain an understanding of the links between good customer service and customer loyalty, and how this affects the organisation in terms of reputation and image.

Unit 3: Understand employer organisations

This unit provides learners with an understanding of varied organisational structures and the differences between private, public and voluntary sectors. Learners will discover the internal and external influences on organisations, and why change in the business environment is important.

Unit 4: Understand how to communicate with customers

This unit will ensure learners understand the importance of effective communication in customer service. Learners will discover different communication techniques, and how to identify and adapt their own communication styles in order to offer the best customer service

Unit 5: Understand how to handle customer information

This unit will develop learners’ knowledge of customer service information systems and handover procedures. Learners will also discover the different responsibilities and levels of authority for processing customer service information.

Unit 6: Understand how to resolve problems and deliver customer service to challenging customers

This unit provides learners with a foundation of knowledge to enable them to deal with challenging customers. Learners will develop their knowledge of techniques to resolve problems and manage unresolved problems by referring to other sources.

Unit 7: Understand how to develop customer relationships

This unit will provide learners with an understanding of how to develop customer relationships and the value of customer loyalty. Throughout this unit, learners will consider customers’ expectations, and the limits of their own authority to make alternative service offers to customers.

Learning methods

  • Online course
  • Paper-based
  • Paper-based or online assessments