Online Privacy Statement
Version 2.0 August 2009
Skills for Security is committed to protecting your privacy. This Online Privacy Statement applies to data collected by Skills for Security through all of its web sites and services, as well as its offline product support services.
Collection of Your Personal Information
In order to access some Skills for Security services, you will be asked to sign in with an e-mail address and password, which we refer to as your credentials. As part of creating your credentials, you may also be requested to provide questions and secret answers, which we use to help verify your identity and assist in resetting your password, as well as an alternate email address. Some services may require added security, and in these cases, you may be asked to create an additional security key. Finally, a unique ID number will be assigned to your credentials which will be used to identify your credentials and associated information.
At some Skills for Security sites, we ask you to provide personal information, such as your e-mail address, name, home or work address or telephone number. We may also collect demographic information, such as your post code, age, gender, preferences and interests. If you choose to make a purchase or sign up for a paid subscription service, we will ask for additional information, such as your credit card number and billing address.
We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with Skills for Security sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.
When you receive newsletters or promotional e-mails from Skills for Security, we may use web beacons (described below), customised links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information.
In order to offer you a more consistent and personalised experience in your interactions with Skills for Security, information collected through one Skills for Security service may be combined with information obtained through other Skills for Security services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.
Use of Your Personal Information
Skills for Security collects and uses your personal information to operate and improve its sites and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the sites or services easier to use, performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customised to your interests and preferences.
We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some Skills for Security services may send periodic member letters that are considered part of the service. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Skills for Security and its affiliates.
Personal information collected on Skills for Security sites and services may be stored and processed in the UK or any other country in which Skills for Security or its affiliates, subsidiaries or agents maintain facilities, and by using a Skills for Security site or service, you consent to any such transfer of information outside of your country.
Sharing of Your Personal Information
Except as described in this statement, we will not disclose your personal information outside of Skills for Security and its controlled subsidiaries and affiliates without your consent.
Some Skills for Security services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Skills for Security and the other company may receive information collected in conjunction with the co-branded services.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on Skills for Security; (b) protect and defend the rights or property of Skills for Security (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of Skills for Security services or members of the public.
Accessing Your Personal Information
You may have the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (e-mail address and password). The appropriate method(s) for accessing your personal information will depend on which sites or services you have used.
Some Skills for Security sites or services may collect personal information that is not accessible via the internet. However, in such cases, you may be able to access that information through alternative means of access described by the service. Or you can write us and we will contact you within 30 days regarding your request.
You can stop the delivery of future promotional e-mail from Skills for Security sites and services by following the specific instructions in the e-mail you receive.
Security of Your Personal Information
Skills for Security is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.
Skills for Security Web sites use “cookies” to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.
When you sign in to a site using your credentials the system stores your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page. When you sign out, these cookies are deleted from your computer.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Skills for Security sites and services that depend on cookies.
Use of Web Beacons
Skills for Security Web pages may contain electronic images known as Web beacons – sometimes called single-pixel gifs – that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.
Skills for Security may also employ Web beacons from third parties in order to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns. We prohibit Web beacons on our sites from being used by third parties to collect or access your personal information.
Finally, we may work with other companies that advertise on Skills for Security sites to place Web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement on a Skills for Security site results in a purchase or other action on the advertiser’s site.
Use of Third Party Ad Networks
Skills for Security does not use third party ad networks.
Controlling “Spam” or Unsolicited E-mail
Skills for Security is concerned about controlling unsolicited commercial e-mail, or “spam.” Skills for Security will not sell, lease or rent its e-mail subscriber lists to third parties. While Skills for Security continues to actively review and implement new technology, such as expanded filtering features, there is no currently available technology that will totally prevent the sending and receiving of unsolicited e-mail. Using anti-spam tools and being cautious about the sharing of your e-mail address while online will help reduce the amount of unsolicited e-mail you receive.
Enforcement of This Privacy Statement
If you have questions regarding this statement please contact us.
Changes to This Privacy Statement
We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the “last updated” date at the top of this statement. If there are material changes to this statement or in how Skills for Security will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how Skills for Security is protecting your information.
Skills for Security welcome your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us by:
- using the contact form on any of our websites
- emailing us at mailto:firstname.lastname@example.org
- writing to us at Skills for Security, Kirkham House, John Comyn Drive, Worcester, WR3 7NS